The Unilink Guarantee

Dear User,

Please read this document in its entirety as your right of disclosure and protection is “guaranteed” in the information provided herein,failure to do so would mean that you would have surrendered all rights afforded in this document and as such All claims concerning the same would lawfully be deemed as null and void.

i. The Unilink Guarantee provides certain limited additional protections provided by Unilink for Professional Services. Subject to the below exclusions and the terms and conditions and limitations herein, if you are dissatisfied with the performance of a Professional Service, Unilink in its sole discretion, will either (a) have the specific Professional Service reperformed or (b) compensate Requesters the lowest amount of: (1) subject to the exclusions below, up to EC $2,500 per occurrence for losses arising from property damage as a direct result of negligence of a Professional during performance of a Professional Service or (2) up to EC $1,000 for losses arising from damage to floors and items containing granite, marble or any other stone work as a direct result of negligence of a Professional during the performance of a Professional Service the amount shall be limited to up to EC $1,000; or (3) up to EC $2,500, in the aggregate, for losses arising from theft of a Requester’s property by a Professional during performance of a Professional Service. The Service Requester is eligible for the The Unilink Guarantee provided that the Requester reports the issue within seventy-two (72) hours of the Professional Service appointment  If the Service Requester does not report the issue within seventy-two (72) hours of the Professional’s completion of the Professional Service, the claim is ineligible for The Unilink Guarantee. For Recurring Services, each Professional Service is treated as a separate occurrence.

ii. A Requester will be covered under The Unilink Guarantee for a Professional Service, subject to the exclusions in subsection (v) below, provided:

  • The Professional Service is paid for in full through the Unilink Platform;
  • The Requester has not violated this Agreement;
  • The Requester has reported the claim within 72 hours of the Professional’s completion of the Professional Service;
  • The Requester’s Unilink account is in good standing with no outstanding balances owed to Unilink;
  • The Requester has identified fragile and other breakable items and communicated the location and identity of those items to the Professional prior to the start of the Professional Service; and
  • The Requestor has accounted for and secured all valuables prior to the start of a Professional Service.

iv. What is excluded from The Unilink Guarantee? “The Unilink Guarantee” does not cover the following:

  • Any Professional Service that is not booked and paid for directly on the Unilink Platform;
  • Merchandise;
  • losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather-related events such as hurricanes;
  • losses arising out of interruption of business, loss of market, loss of income and/or loss of use;
  • losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;
  • losses arising from the acts or omissions of a Requester or third party;
  • losses arising from the negligence or misconduct of a third party;
  • losses arising from a manufacturer’s or a product’s defects;
  • losses from pre-existing damages or conditions of the item or property;
  • losses arising from items supplied by the Requester or due to Requester recommendations;
  • losses arising from flooding and/or water damage including mold, fungi or bacteria;
  • losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
  • losses of cash, third party gift cards, and securities;
  • losses as a result of an intentional wrongful act by a Professional;
  • losses arising from normal wear and tear;
  • losses for items that retain their functionality; (e.g., minor cosmetic damage, ordinary wear and tear);
  • losses for fine arts, which includes but is not limited to paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value;
  • losses for damage beyond the specific damaged area (e.g., should flooring sustain damage, any loss is limited to the replacement cost of the square footage that was damaged after deducting for obsolescence and physical depreciation);
  • loss of use damages, including without limitation, loss of use such as property, furniture and the costs of any storage, movement and insurance of furniture in connection with loss of use;
  • losses excluded pursuant to Section 17 of the Agreement;
  • losses based on sentimental and/or undocumented intangible value;
  • losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment;
  • losses related to repairs outside of the area where the Professional Services were performed;
  • losses of pets, personal liability or damage to shared or common areas;
  • losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
  • losses of theft without a valid police report, if requested by Unilink; and losses with insufficient documentation; and
  • losses occurring after, or unrelated to, the performance of a Professional Service;
  • losses involving products or services, or uses of either, that are prohibited by law;
  • losses due to unforeseeable or latent defects in the premises;
  • losses related to services not explicitly booked through the Unilink Platform; and
  • losses reported by third parties

Unilink is committed to providing the best in class “Service Providers” and to ensure the highest quality of service and experience for our customers.

Thank You for choosing Us!

Warmest Regards,

Team Unilink